We only ask for personal information when we require it to help us help you. We will inform you of what information we have recorded about you. We will change or delete any personal details we record if you request us to.
Who we are
This is the website of Zest Byron Bay.
Our address is 429 Federal Drive, Federal NSW 2480. You can contact us in writing or by telephone at +61 2 6688 4029.
What we know about you
When you visit our website, our Web server automatically records some general information about your visit, which we use for statistical purposes, but we do not recognise or record any individual information about you, unless you give us this information voluntarily.
This website stores cookies on your computer. These cookies are used to collect information about how you interact with our website and allow us to remember you. We use this information in order to improve and customise your browsing experience and for analytics and metrics about our visitors both on this website and other media.
Your email address
We do not know your email address unless you give it to us. We will only record your email address if you send us a message, subscribe to our free eNewsletter or purchase any of our products. We will not disclose it without your consent.
If you have given us your email address, but do not want to receive email from us in the future, you can unsubscribe using the unsubscribe link.
Zest Byron Bay is using Google Analytics Remarketing lists, this ads a cookie to the computer of anyone who visits our website that enables DoubleClick, Google, and its third party advertising network to serve you targeted ads about our products based on your usage of the Zest site. You can opt out of Google Analytics for Display Advertisers and opt out of customised Google Display Network advertisements at any time by visiting the Ads Preferences Manager.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
We collect information about you during the checkout process on our store.
What we collect and store
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed;
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping;
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Who on our team has access to your personal information
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information such as: what was purchased, when it was purchased and where it should be sent, and
- Customer information such as: your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfil orders, process refunds and support you.
How we use this information
We use this information to improve the content of our website and analyse what pages people visit, and keep in touch with you about updates to our website.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any of your personal data held by us. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Who has access to your information?
We use this information internally and share it with other people or organisations who need to know it as part of working with us in our normal business activities.
We do not share your personal information with others except under these conditions, and we do not disclose or sell your personal information for use in mailing lists or databases.
From time to time, we may use your information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our website to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our website periodically.
Upon request, we’ll tell you what information we have recorded about you. If any of this information is incorrect, or you want us to remove all information about you, please send us email at the above address.
If you feel that this site is not following its stated information policy, please contact us at the above address or phone number.
If you would like to know more about on-line privacy, visit The Australian Privacy Commissioner’s website.